Terms of booking & Cancelation policy

THE COMPANY

Jadrovski, Gva Taxi & Limousine Service

Chemin du Petit-Bois, 10
1219 Chatelaine
Switzerland

Tel.: +41 78 820 08 10
Email: booking(at)gvataxi.com

COMPANY REGISTRATION

We are holders of a full European Transport Operators Licence: La Capacité Professionnelle Pour Le Transport De Personnes.
Company Registration No: CH-660-2201007-9

 

COMPANY INSURANCE

We are fully insured transportation company for ground passenger transport within Switzerland, and the entiere European Union.
Assurances Zurich Suisse

THE WEBSITE

The gvataxi.com website allows you to check availability and get an instant quote, reserve a vehicle, and pay online. All fares that appear on our website are final fares, everything inluded (VAT 10%, waiting at the airport if any delay, baby and booster seats, luggage, skis, bikes ...)

The gvataxi.com website uses SSL for secure transactions.

RapidSSL
Certificat 256-bit SSL Securisé Web
Identify Assured up to 10.000 CHF

 

CONFIDENTIALITY AND DATA PROTECTION

All clients’ personal data is dealt with confidentially and is not passed on or made accessible to third parties by the Gva Taxi & Limousine Service. Data such as name, address, email address, item, price, quantity, credit card holder, credit card number and expiry date, as well as all other data given by the client, is entered, processed and used in the respect of the provisions of the law on data protection for order processing and client follow-up.

BOOKING CONDITIONS

* For all return trips full payment in advance is required. Gva Taxi & Limousine Service will produce written confirmation of the details regarding the booking  by email following payment. Such payment is strictly non-refundable except in circumstances where Gva Taxi & Limousine Service, due to causes beyond its control, cancels or, at its absolute discretion, agrees to cancel the booking.

* All fares that appear on the Gva Taxi & Limousine Service website, and prices quoted via email or telephone by an Gva Taxi & Limousine Service representative or employee, are subject to change without notice until full payment is made.

* The price paid by an Gva Taxi & Limousine Service client when booking an airport transfer is final, no changes.

* The airport transfer booking is not fully confirmed until reception by the client by email confirmation. If the client does not receive written confirmation by email then the transfer booking is considered invalid. This may occur due to an online technical fault, due to misinformation given by the client, or due to various related credit card problems ex. stolen card; invalid funds etc.

* All transfers from your destination to Geneva Airport are scheduled only when we have a fully paid reservation, and when full confirmation by email for the airport transfer booking has been received both by Gva Taxi & Limousine Service and the client(s).

* Where two or more people are included on the same booking, the person purchasing the booking shall be deemed to do soon the basis that he/she acts as an agent for both or all members of the party and accepts these booking conditions on behalf of each member of the party.

* The confirmation email is your ticket. This must be presented to the driver or Gva Taxi & Limousine Service representative for both the outward and return trip.

* The destination and pick-up addresses on your ticket are the address to which you will be delivered and picked up. Should you wish to change these or any other details, this must be done in writing by email directly with Gva Taxi & Limousine Service 1 day prior to the date of travel.

* All luggages must be clearly labelled with the owners name and destination address. Customers are limited to two items of luggage (one usual holiday luggage bag and small hand luggage bag), and a ski or snowboard bag. Any excess luggage must be declared at the time of booking. In the event of a client having excess luggage, Jadrovski, Gva Taxi & Limousine Service reserves the right to charge an excess baggage allowance, or refuse to transport the items.

* Mountainbike bags and boxes are transported free of charge.

* Baby seats and booster seats are supplied free of charge upon request.

* Jadrovski, Gva Taxi & Limousine Service will endeavour to honour special requirement requests but are not contractually obliged to do so.

* PICK UP INSTRUCTIONS: ALL PICK UP TIMES FOR A SERVICE FROM A RESORT TO AN AIRPORT MUST BE RECONFIRMED WITH GVA TAXI & LIMOUSINE SARL 24 HOURS BEFORE YOUR DEPARTURE FROM THE RESORT. IT IS YOUR RESPONSIBILITY TO CONFIRM YOUR BOOKING AND IF YOUR BOOKING IS NOT SO CONFIRMED, WE CANNOT GUARANTEE THAT THE SERVICE WILL BE PROVIDED AND WE WILL NOT BE LIABLE FOR ANY LOSSES OR ADDITIONAL COSTS YOU INCUR.

* If your holiday details change, you can amend your booking up to 24 hours prior to your departure, subject to payment of any difference in the applicable prices. We reserve the right to charge an administration fee for any booking that is amended at any time prior to departure.

* Gva  Taxi & Limousine Service reserves the right (and delegates to its chauffeurs the right) to refuse to carry any person who is thought to be under the influence of alcohol or drugs and/or whose behaviour is considered to pose a threat to the driver, the vehicle or the other passenger(s).

* Customers who soil the interior of a van due to excess alcohol consumption, or drugs, are liable to an on the spot fine of 150.00 euros. This fine is payable immediately to the Gva Taxi & Limousine Service driver. If the customer refuses to pay, or has no money with which to pay, then a 150.00 euros valet cleaning fee will be taken on the credit card which was used to pay the airport transfer. If payment cannot, or will not, be made then Gva Taxi & Limousine Service will be forced to take legal action against the customer(s) in question.

* Parents, or minders (or friends over 18 years) of children and adolescents under the age of 18 years, are responsible for the conduct of these minors while in the Gva Taxi & Limousine Service vehicles, and will be held responsible for any damage caused by the aforementioned minors.

* Any damage caused to an Gva Taxi & Limousine Service vehicle by a customer must be paid for immediately. If payment cannot, or will not, be made then Gva Taxi & Limousine Service will be forced to take legal action against the customer(s) in question.

* Passengers are not allowed to take onto our vehicles any alcoholic drinks for the purpose of consuming them, or to drink such drinks on our vehicles.

* Smoking is not permitted in Gva Taxi & Limousine Service vehicles.

* Gva Taxi & Limousine Service will use every reasonable means to ensure that the vehicle(s) arrives on time to begin the period of hire and that it reaches its destination on time. Gva Taxi & Limousine Service will not incur any liability whatsoever in the event of any delay due to causes beyond its control. Vehicles are fully insured for passenger and third party claims, as required under Swiss law. However, whilst every care is always taken, customers' property is carried entirely at their own risk and no responsibility can be accepted for loss or damage. Customers are therefore advised to check their own travel insurance.

* Gva Taxi & Limousine Service will endeavour to carry the passenger with the minimum discomfort and inconvenience to his/her destination shown on the confirmation document. However circumstances beyond our control may prevent the achievement of this responsibility. The following are examples of circumstances which are not within our control:
- Accidents causing delays to the vehicle.
- Exceptional or severe weather conditions.
- Compliance with requests of the police.
- Deaths and accidents on the road.
- vandalism and terrorism.
- unforeseen traffic delays.
- Industrial action by third parties.
- Problems caused by other customers.
- The vehicle being held or delayed by a police officer or government official.
- Other circumstances affecting passenger safety.
- This list is not exhaustible.

* Where Gva Taxi & Limousine Service book for travel on services provided by operators other than Gva Taxi & Limousine Service we do so as agents for the operator concerned whose own conditions of carriage will apply and our liability will be confined to travel on our own services.

* If Gva Taxi & Limousine Service fail for any reason within our control to deliver its passengers to their confirmed destination, Gva Taxi & Limousine Service will provide Gva Taxi & Limousine Service suitable transport such as another coach, train, private car, taxi etc. Any reimbursement made by Gva Taxi & Limousine Service for the costs of an alternative means of transport incurred by the passenger to get to their ticketed destination shall be no more than the cost of getting to that destination by taxi.

* It is the responsibility of the client that all the information on their Gva Taxi & Limousine Service: Final Confirmation Email is correct. Gva Taxi & Limousine Service accepts no responsibility for misinformation given by a customer and that results in either a flight being missed or a driver failing to be at the arrival airport in question to pick-up up a customer(s).

* Delayed, Cancelled and Rescheduled Flights: Clients are asked to do their best to keep Gva Taxi & Limousine Service informed about all possible delays and changes to their scheduled flight(s). Clients must understand that in the event of a delay exceeding 60 minutes, and if the allocated driver has to leave the airport prior to the arrival of the client, clients will be placed on the next available transfer that is going to the requested destination, or in the direction of the requested destination. This may mean sharing a vehicle with other clients. If the driver has to wait for over 60 minutes, there will be a charge, after 60 minutes, of 1.00 euros per minute thereafter. This charge may be wavered by Gva Taxi & Limousine Service. If Gva Taxi & Limousine Service is aware of the new arrival time for the delayed flight before the specified driver leaves to go the airport for the flight arrival in question, then the driver will be instructed to leave according to the new arrival time and no supplement will be charged. However, if the flight delay is of an excessive length, due to circumstances such as flights being cancelled and clients then being placed on alternative scheduled fights; or flights being rescheduled to later times; or in the case where clients miss their scheduled flights, and then book an alternative flight that arrives at a later time; then Gva Taxi & Limousine Service may be forced to cancel the original airport transfer booking and reschedule a new transfer to cater for the "newly" scheduled arrival time. In this case, clients will be charged for the additional "new" transfer, and no monies will be refunded for the cancelled transfer. Clients are free to refuse the "newly" scheduled transfer and organise an alternative transfer themselves. Due to the highly regulated European laws governing driving and working hours within the passenger transport Industry, which we respect as a professional European Ground Transport Company, we ask clients to understand our terms and Conditions below which may at times seem rather stringent.

* Night Rates: if clients' flights are scheduled to arrive after 21h00, or for transfer pick-up times departing before 06h00 there is not a supplement charges.

* Gva Taxi & Limousine Service shall only be liable for any reasonable and foreseeable consequential losses arising directly out of a breach in contract.

* Gva Taxi & Limousine Service may alter these terms and conditions from time to time and post the new version on our web site, following which all transport reservations will be governed by that version. You must check the terms and conditions on the web site regularly. The terms governing the purchase of an airport transfer will be the terms in place at the time of your reservation.

* Nothing can affect the consumers' statutory rights.

* Any dispute between Gva Taxi & Limousine Service and a third party, if not resolved by mutual agreement shall be referred to a mediator. However, if mediation is unsuccessful, then the matter of the dispute will be referred to a formal litigation process through the Swiss courts.

 

CANCELATIONS

Customers are entitled to cancel their airport transfer booking at any time by email or telehone call. They will then receive notification from Gva Taxi & Limousine Service via email validating the cancellation. The airport transfer cancellation is not valid until the notification has been sent. In the event of a cancellation by the customer, Gva Taxi & Limousine Service, at its absolute discretion, may refund the monies taken subject to a deduction of bank, and administrative charges. The official Gva Taxi & Limousine Service Cancellation Policy is as follows:

1) For all ourgoing transfers, from Geneva airport to your destination, you can cancel your booking without charges any time. You need just to call us on +41788200810 or send an email at booking@gvataxi.com

2) For all return transfers, from your destination to Geneva airport, bookings cancelled 1 days (24 hours) prior to the scheduled travel date: all monies will be refunded minus 7% bank fees incurred by Jadrovski, Gva Taxi & Limousine Service.

3) For all return transfers, from your destination to Geneva airport, bookings cancelled under 24 hours prior to the scheduled travel date: no monies will be refunded.

4) For all return transfers, from your destination to Geneva airport, bookings cancelled under 24 hours prior to the scheduled travel date: no monies will be refunded.